Effective July 14, 2015
1. We limit the information we collect.
2. We protect the information we collect.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected].
We take very seriously the privacy of your personal information. We use firewall barriers, SSL encryption techniques, and authentication procedures, among others, to maintain the security of your online session and to protect The Torch accounts and systems from unauthorized access.
3. How we use the information we collect:
We do not and will not share, sell or rent your personal information to anyone, for any reason, at any time. We may use the information you provide about yourself to fulfill your requests for our products, programs, and Services, to respond to your inquiries about our Services, and to offer you other products, programs, or services that we believe may be of interest to you. In order to allow you to use certain Services, we may be required to verify your identity. We may also use your information to verify your identity in the event you contact us for assistance with the Sites or Services. In certain situations, we may use or share your personal information: a) to respond to subpoenas, court orders, or legal process; b) in order to investigate, prevent, defend against, or take other action; c) regarding violations of our Terms of Service, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, Sites or Services; d) to respond to claims that any posting or other content violates the rights of third parties; e) in an emergency, to protect the health and safety of our Sites’ users or the general public; or f) as otherwise required by law.
We may use your information for internal analysis such as analyzing user behavior in aggregate for research and marketing purposes. The Torch may also aggregate transaction data and disclose such data only in aggregate and in a non-personally identifiable manner to third parties for marketing and promotional purposes (e.g., how many users responded to a particular offer). Aggregated information does not identify you individually.
When you visit our Sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.
4. Emails from which you may “Opt-Out”:
The Torch complies with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003. The Torch provides users periodic Site-related notifications, newsletters, or other information via email. Users may elect to stop receiving such messages at their discretion. If you no longer wish to receive periodic email updates from The Torch, you may update your account preferences on the Site. You may also follow the unsubscribe instructions included in each promotional email. However, please note that certain Services-related email messages that we send users are necessary for the proper functioning and use of the Services, and users who participate in such Services do not have the ability to opt-out of such email messages. If you do not wish to receive them, you have the option to delete your account. To delete your account, log in and select the Account option on the main menu, select the “Delete my Account” link on the Profile tab and then press “Yes”.
5. Collection of information by third parties and sponsors:
The Sites may contain third party advertisements or offers that are complementary to your use of The Torch that may be custom matched to you based on information you provided to the Site, queries made through the Site or other information. If you choose to use these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. You should evaluate their practices before deciding to use their services.
THE TORCH DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD PARTY WEBSITE FOR FURTHER INFORMATION.
We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online promotions or determine Site activity. We do not share any personal information about our users with these third parties, and these third parties do not collect such information on our behalf. Additionally we may utilize third party ad serving networks and their associated tracking functionality to deliver more targeted advertising to our users and to optimize customer acquisition efforts.
The Torch may use standard Internet technology, such as web beacons and similar technologies, to track your use of the Site or to track your response to email messages that we send you in connection with the Sites or Services. Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for us to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. The Torch may use web beacons to improve your experience on the Site, including to provide you with content customized to your interests and to understand whether users read email messages and click on links contained within those messages so that the Site can deliver relevant content. Our web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon). The Sites also may include third-party web beacons so that these third parties may receive auditing, research, and reporting information about advertisements viewed on the Site.
We may use analytics software to allow us to better understand the functionality of our Mobile Applications on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
8. Social Media Features and Widgets
9. Ownership of data and changes to your personal information:
Your data belongs to you, and you can remove it anytime you want. To cancel your The Torch account and delete all account information associated with your account, log in to your account at www.thetorch.com, click “Account”, then click the “Delete My Account” link on the profile page. If you ask us to delete your account, we will use commercially reasonable efforts to remove your data from our servers. Despite such removal, portions of your data may remain on our production and back-up servers indefinitely.
If you wish to access personal information that you have submitted to us or to request the correction of any inaccurate information you have submitted to us, you may correct certain information via your user account. Alternatively, you can send an email that includes your contact information to [email protected] to request any corrections to your personal information.
If you provide us personal information about others, we will only use that information for the specific reason for which it was provided to us. Your family member or friend may contact us at [email protected] to request that we remove this information from our database.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The features, services, and other aspects of our Sites requiring the submission of personal information are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us please contact us at [email protected]
11. Your California privacy rights:
California Civil Code Section 1798.83, also known as the “Shine The Light” law (as modified from time to time), permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to [email protected]. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.
If you have questions or concerns regarding this statement, or if you have any questions or suggestions, please contact us at [email protected] or The Torch, LLC, 222 South Church Street, Suite 100, Charlotte, NC 28202.